I simply had to write about this lovely series of strange events. Where to start? Firstly, there is a man called John*. He ordered one of my favourite diffusers. You can read all about it here Kenneth Turner Lily of the Valley Reed Diffuser
John then sent me a note saying it hadn’t yet been delivered. I checked with the courier and it said ‘out for delivery’. All seemed well, or so I thought. A week later he sent another note saying it still hadn’t arrived. I chased it up, the courier had taken a picture of the front door, which I duly sent on to John. Who came back with “That’s not my door…”
This was turning into the office mystery of the year! None of us could understand what had happened to John’s diffuser. I checked the delivery details for the courier, which strangely weren’t John’s, and rang the number. Enter Hannah* into the story.
“Hello. I have a parcel here for a John”, she says.
“Are you in London?” I ask.
“No, in Berkhamsted” she replies. Confusion went through my mind at that point.
“I’m in Central London tomorrow though; I could deliver it to John if you like”, says Hannah.
“Wow, really, I can’t believe you would do that for me!” I reply.
“No problem”, she says, “why don’t you call John and ask if he can be anywhere near Oxford Street or Covent Garden”.
I did just that.
The end of the story is that John got his diffuser, kindly delivered by another customer who, happily had already received her order, and was nice enough to tell us she had someone else’s too. The whys and wherefores of how the mix up happened in the first place are still a mystery, it has never happened before, and probably never will again, but I can say without hesitation that candle.co.uk customers are simply the nicest people ever!”
*Names changed for privacy.